Emyr Thomas shares his thoughts on the differences (and similarities) between a personal concierge service and a hotel concierge.
The concierge desk is a familiar site in most hotels and is a must-have element for any luxury hotel. The concierge is available from the point of reservation but has its greatest use when you’re resident at the hotel.
Many luxury hotels these days have world class amenities and may contain the city’s hottest restaurant or bar, therefore this could be a major plus for utilising your hotel’s concierge.
It is the job of both a concierge service and a hotel concierge to know their city inside out – to know the best restaurants, coolest bars, most relaxing spas and off the radar attractions and events. We’re always visiting new venues, trying out new experiences and visiting new sights to make sure we only recommend the best.
However, with hundreds of visitors passing through the hotel, it can be difficult to focus on personal service, which is where a concierge service like Bon Vivant can really shine.
The best concierge services will give you your own personal concierge, so that you deal with the same person at all times, for all requests – someone who will learn your tastes and know exactly what you need, offering a pro-active service, pre-empting what you would like to do. A concierge service can help plan your whole trip – from helping you decide on a destination to booking your flights and transfers and advising on the best hotel at your chosen destination.
But a concierge service is not limited to your travel arrangements. We will arrange every aspect of your life that you don’t have the time, inclination or expertise to do yourself so that you can maximise your free time. We will arrange your holidays, recommend and book restaurants and bars all over the world, source tickets for the theatre, concerts and VIP events, and advise on a range of lifestyle services.
We can also help with your every day tasks and errands to help life run more smoothly (where to find a good cleaner, the best gym, a gift for a loved one or arranging a birthday party, for example).
Hotel concierges and personal concierge services have the same goal in mind – to help you make the most of your free time, whether when on holiday or in your daily life. If you do have a concierge in your hotel, make sure to make full use of them. They are highly trained people who have mastered the art of service and knowledge over many years and they will offer invaluable insight into making your holiday memorable.