Name, age and job title:
Emyr Thomas, 31, Director
When did you start Bon Vivant and why?
I started Bon Vivant in early 2009 as I saw a gap in the market for proving a highly personalised lifestyle and concierge service that focuses on excellent client service.
Why should one use Bon Vivant?
Bon Vivant is aimed at people who lead busy lives who want great service and access to our insider knowledge, who don't have the time, inclination or expertise to do these things themselves.
Whether they want the best room at a luxury beach resort, VIP tickets for a sold out concert at the O2 Arena, a table at a recently opened restaurant or help with every day issues such as finding the best cleaner or a removal van.
Our members also join for the special perks they receive at hotels, restaurants and lifestyle services all over the world.
What does your work involve?
We arrange the lives of our members, involving anything from arranging holidays, booking restaurants and bars, and advising on a range of lifestyle services – anything from sourcing sold out tickets to finding the best decorator.
How many clients do you look after?
We give every client a personal concierge as standard, so each person only ever deals with a limited number of clients so that we can give everyone a great level of personal service and learn our clients’ tastes to make better recommendations.
Describe a typical day at Bon Vivant?
The beauty of the job is that every day is a little different, depending on the specific request from our members, although we do speak to restaurants often!
What is the most common request?
It usually involves restaurants as it’s the activity that people do most often in their social life – we keep our members informed of all the new openings and the best restaurant for them based on what they like.
Who’s your favourite celebrity client?
Unfortunately, we don't disclose any information about our clients – discretion is assured!
What’s the one thing you’d like to say to your clients but can’t?
It would make things easier if clients were more specific, but it’s up to us to pre-empt what they like and sometimes work it out for ourselves as we try not to bother them too much.
Should you tip a concierge?
Our members pay us a monthly or annual subscription, so there’s no need to tip us, but you should tip a hotel concierge if they are particularly helpful.
Where do you go for a drink at the end of a long day?
What’s the best restaurant in London and why?
What’s the best bar in London and why?
Where is the best place for cocktails in London and why?
Where should you go in London to escape the crowds?
Collect a picnic from Melrose and Morgan in Primrose Hill and enjoy the view of London from the top of the hill in style.
If you want to get an upgrade (at your hotel) you should...
...be polite, well mannered and well dressed and ask if they have availability. You should also mention if it’s a special occasion. Using a concierge service will also help as we have arrangements with hotels all over the world to give our members excellent perks.
What is the best part of your business?
The variety and knowing we are making a difference to the lives of our members.
What is the worst part of your business?
It can involve long hours, but thankfully it’s very rewarding, so you really don’t mind working every hour of the day!
No one knows this but...
...I was a national folk and clog dance champion!